# ScaleUp CS

> Customer success consulting for growth-stage B2B SaaS companies.

ScaleUp CS helps Seed through Series C SaaS companies transform reactive, heroic CS operations into scalable, data-driven revenue engines. Founded by Nina Wilkinson and Linnea Olson, with 17+ years combined experience building CS functions at Apollo, Jamf, Apple, Lob, Bain & Co, and Canary Technologies.

## Services

- CS Metrics & Frameworks — health scores, dashboards, leading indicators
- Organizational Design & Segmentation — coverage models, CSM ratios
- Team Hiring & Scaling — profile definition, interview process, onboarding
- Retention & Expansion — renewal playbooks, expansion revenue
- Onboarding & Time to Value (TTFV) — onboarding motion, milestone standardization
- Technology & Platform Strategy — stack audit, tool implementation
- AI-Enabled CS Operations — AI integration into CS workflows

## Engagement Models

- Embedded Partnership (3–6 months): Full transformation with embedded consultant
- Sprint (4–8 weeks): Focused engagement on one high-impact problem
- Fractional CS Leadership (flexible): Ongoing CS leadership for companies in transition

## Key Metrics We Move

- NRR (Net Revenue Retention)
- GRR (Gross Revenue Retention)
- TTFV (Time to First Value)
- Completion Rate
- Customer Engagement Score

## Pages

- [Home](https://scaleupcs.com/)
- [Services](https://scaleupcs.com/services)
- [About](https://scaleupcs.com/about)
- [Blog](https://scaleupcs.com/blog)
- [Resources](https://scaleupcs.com/resources)
- [Contact](https://scaleupcs.com/contact)